Refunds & Returns Policy

At Print247, we maintain a 5-business-day return policy. Customers have 5 business days after receiving their order to request a return. To qualify, products must be in their original condition, unused, and packaged as received, with all tags and inserts intact. A receipt or proof of purchase is required.

To initiate a return, contact us at

Support@print247.us.

Once approved, we will share detailed instructions on how and where to ship the returned products. Return shipping costs are the customer’s responsibility, unless the issue is verified as a company-side defect by Print247. Returns sent without prior approval will not be accepted.

Eligibility Criteria & Conditions

Print247 processes returns only under specific circumstances to ensure fairness and quality assurance:

• Returns are accepted solely for defective or incorrect items, not for fully customized or client-designed packaging created from scratch.
• Products qualify for return if different materials were used than those confirmed at final design approval.
• Claims must include clear photo evidence of any defect or mismatch within 5 business days of delivery.
• Packaging damaged during transit must be refused upon delivery, and photographic proof it should be provided immediately.
• Slight color or measurement variations due to printing technology differences (CMYK vs RGB) are not considered defects. A physical prototype is recommended before large-scale production.

Company-Side Defects

If a confirmed production error or material discrepancy is established on Print247’s end, we will fully reprint the affected order or quantity at no cost. Proof in the form of digital photographs must be submitted before any resolution.

All reprint or replacement authorizations follow an internal quality review, and the company’s final decision is binding and non-challengable.

Client-Side Defects

Any issue resulting from incorrect design submissions, improper handling, misuse, or alterations after delivery will not qualify for a return or reprint. Products damaged due to client storage conditions or handling are deemed unfit for return.

Order Cancellation

Once the proof is approved, the production process begins immediately.

• Cancellations are allowed within 4 hours of proof approval.
• A 5% service fee applies for cancellations after processing but before production.
• After entering the press stage, cancellations and refunds are no longer possible.

Orders may be held in complimentary warehouse storage upon request until the shipping date is confirmed.

Return Process & Verification

• For returns or reprints, contact within 5 business days of delivery, describe your concern with order details and clear photos.
• Upon acceptance, you’ll receive a Return Authorization Email from our Quality Control team.
• Ship the items back using your chosen carrier. Customers are responsible for all return shipping charges.
• After receipt, our team inspects the products. If confirmed defective, a reprint or replacement will be initiated within 5 business days of inspection.

Return & Redelivery Resolution

Reprint or re-delivery is granted only for verified discrepancies between your final approved design (digital proof or prototype) and delivered products. Claims undergo a 5-business-day internal review and verification process. The final decision by Print247 after the review is conclusive.

Payment Methods Accepted

For secure and efficient transactions, we accept the following payment methods:

• ACH (Automated Clearing House)
• Zelle
• Wise
• Zoho Payments

We currently do not process credit cards or third-party payment gateway transactions.

Customer Support

For any inquiries or assistance with returns, refunds, or replacements, please contact us at Support@print247.us.

Our support team will guide you through the process and ensure your concerns are handled professionally.